Cas Ground

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SREGITSAC
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Re: Cas Ground

Post by SREGITSAC » 04 Nov 2019, 03:05

One thing I’ve seen this off season is that the club do listen to the fans, it might not always seem that way but so far:
- they’ve created an amber shirt due to fan feedback
- they are trialling a new shirt material on the away shirt due to fan feedback and will see how we react for future years
- they have created their own brand to gain more control over design of products
- they’ve renovated the Tiger bar
- they’re doing work on the toilets this off season (not sure how much but the feedback re locks etc has clearly got through to someone)
- they are setting up a fans steering group from Jan to increase engagement and improve the feedback loop
- they do a “ask me anything” type newsletter every 4 months to answer any burning questions you may have
- a lot of the content of interviews is aimed at the comments fans are making on here and social media

Whilst in the ideal world everything would be perfect, we a) seem to support a team in a town where people want to know the minute detail of everything b) we have finite resources and c) we have fans that do seem to want to ruin things for us (how many home games before the locks on the toilets are broken again, how many fines will we get for smoke bombs etc).

Time will tell on this, things will never change overnight with our resources but incremental changes should be acknowledged and will make a difference if we give them a chance.

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Re: Cas Ground

Post by Casmania » 04 Nov 2019, 09:13

SREGITSAC wrote: 04 Nov 2019, 03:05 One thing I’ve seen this off season is that the club do listen to the fans, it might not always seem that way but so far:
- they’ve created an amber shirt due to fan feedback
- they are trialling a new shirt material on the away shirt due to fan feedback and will see how we react for future years
- they have created their own brand to gain more control over design of products
- they’ve renovated the Tiger bar
- they’re doing work on the toilets this off season (not sure how much but the feedback re locks etc has clearly got through to someone)
- they are setting up a fans steering group from Jan to increase engagement and improve the feedback loop
- they do a “ask me anything” type newsletter every 4 months to answer any burning questions you may have
- a lot of the content of interviews is aimed at the comments fans are making on here and social media

Whilst in the ideal world everything would be perfect, we a) seem to support a team in a town where people want to know the minute detail of everything b) we have finite resources and c) we have fans that do seem to want to ruin things for us (how many home games before the locks on the toilets are broken again, how many fines will we get for smoke bombs etc).

Time will tell on this, things will never change overnight with our resources but incremental changes should be acknowledged and will make a difference if we give them a chance.
I think your view is somewhat simplistic and may I suggest naive.

Black and Amber is the clubs traditional colours, naturally the shirts should reflect this. The change of shirt material has been forced due to the poor quality. The new suppliers are basically the old suppliers under a new name.

Fitting new toilet locks is hardly a game changer.

What is a concern, and needs to be addressed is why support groups, supporters, sponsors ex directors, players and staff feel so disenfranchised and feel unable to cintinue supporting the club as in the past due to the current administration.

The clubs commercial/marketing department needs a whole revamp. The lack of publicity/promotion to matches - especially the u16/19s - hospitality, other events etc is sadly lacking.
Any business should welcome well intended, constructive criticism. Those views need to be taken onboard.
I have a screenshot of last year's seating ticket plan. When compared to this years, sales appear to be well down.
Fans are voting with their feet, and attendances are falling.
Hopefully the powers that be can address legitimate concerns and reverse falling attendances. However there has to be a will to do so, something which sadly appears to be in short supply.
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Re: Cas Ground

Post by johnboy » 04 Nov 2019, 09:22

SREGITSAC wrote: 04 Nov 2019, 03:05 One thing I’ve seen this off season is that the club do listen to the fans, it might not always seem that way but so far:
- they’ve created an amber shirt due to fan feedback
- they are trialling a new shirt material on the away shirt due to fan feedback and will see how we react for future years
- they have created their own brand to gain more control over design of products
- they’ve renovated the Tiger bar
- they’re doing work on the toilets this off season (not sure how much but the feedback re locks etc has clearly got through to someone)
- they are setting up a fans steering group from Jan to increase engagement and improve the feedback loop
- they do a “ask me anything” type newsletter every 4 months to answer any burning questions you may have
- a lot of the content of interviews is aimed at the comments fans are making on here and social media

Whilst in the ideal world everything would be perfect, we a) seem to support a team in a town where people want to know the minute detail of everything b) we have finite resources and c) we have fans that do seem to want to ruin things for us (how many home games before the locks on the toilets are broken again, how many fines will we get for smoke bombs etc).

Time will tell on this, things will never change overnight with our resources but incremental changes should be acknowledged and will make a difference if we give them a chance.
And they have got a drummer (don't forget that!)
Be reasonable - do it my way!

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Re: Cas Ground

Post by tigerfeat » 04 Nov 2019, 09:34

SREGITSAC wrote: 04 Nov 2019, 03:05 One thing I’ve seen this off season is that the club do listen to the fans, it might not always seem that way but so far:
- they’ve created an amber shirt due to fan feedback
- they are trialling a new shirt material on the away shirt due to fan feedback and will see how we react for future years
- they have created their own brand to gain more control over design of products
- they’ve renovated the Tiger bar
- they’re doing work on the toilets this off season (not sure how much but the feedback re locks etc has clearly got through to someone)
- they are setting up a fans steering group from Jan to increase engagement and improve the feedback loop
- they do a “ask me anything” type newsletter every 4 months to answer any burning questions you may have
- a lot of the content of interviews is aimed at the comments fans are making on here and social media

Whilst in the ideal world everything would be perfect, we a) seem to support a team in a town where people want to know the minute detail of everything b) we have finite resources and c) we have fans that do seem to want to ruin things for us (how many home games before the locks on the toilets are broken again, how many fines will we get for smoke bombs etc).

Time will tell on this, things will never change overnight with our resources but incremental changes should be acknowledged and will make a difference if we give them a chance.
The problem is the Grattons have a attitude about them that is brusque if your being kind and theve alienated people
The bigger picture is gates are down we will have to see how season tickets have gone and what the numbers are next year if the club continue to make money under there watch or not
The measure of who we are is what we do with what we have
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Re: Cas Ground

Post by mart0042 » 04 Nov 2019, 11:13

How easy is it to get to meet Liverpool players apart from hospitality or waiting until after the match when they leave?

Genuine question that.

If you put in twitter to the club or to all the players, you'll most likely get a response and they'd point you in the right direction. What would be the reply from Mo Salah? Pretty sure he wouldn't even notice it.

We've got peanut helping out at the local food bank and even picking up things to save people time and effort.

The club and players give every opportunity.

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Re: Cas Ground

Post by mdean » 04 Nov 2019, 11:17

Its interesting as a discussion, I am not interested in people and individuals, I don't know them or care to.

Personally, I live away from the area and am with someone that 4 years ago had no knowledge at all the RL existed.
Over the years, watching Cas on TV and things, we have long had the conversation about "we should go watch Cas" and although when I go, I am seduced by memories and nostalgia. For my Mrs consuming it like a customer, without my nostalgic memories, I have chosen to synchronise in with other travels and go to other stadia and away games - I simply couldn't in all good faith ask my Mrs to go to the loo there, or my kids. Or explain why some of the things are as they are for the pinnacle of a sport on TV.
On having this conversation with my Mrs, she then adds, legitimately - so we will go Corp Hosp - lucky enough to do this a lot to many sports, Club RU, football and Tennis - and again I have to explain that it is not what she is expecting.

If I still lived locally, would I go - sure I would, but in it's current guise and price point it won't attract new and younger people to it sustainably in my opinion. Others are dyed in the wool and that's great too, but for non-traditional people not born in to it, I don't think it is an enticing proposition.

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Re: Cas Ground

Post by SREGITSAC » 04 Nov 2019, 11:25

Casmania wrote: 04 Nov 2019, 09:13
SREGITSAC wrote: 04 Nov 2019, 03:05 One thing I’ve seen this off season is that the club do listen to the fans, it might not always seem that way but so far:
- they’ve created an amber shirt due to fan feedback
- they are trialling a new shirt material on the away shirt due to fan feedback and will see how we react for future years
- they have created their own brand to gain more control over design of products
- they’ve renovated the Tiger bar
- they’re doing work on the toilets this off season (not sure how much but the feedback re locks etc has clearly got through to someone)
- they are setting up a fans steering group from Jan to increase engagement and improve the feedback loop
- they do a “ask me anything” type newsletter every 4 months to answer any burning questions you may have
- a lot of the content of interviews is aimed at the comments fans are making on here and social media

Whilst in the ideal world everything would be perfect, we a) seem to support a team in a town where people want to know the minute detail of everything b) we have finite resources and c) we have fans that do seem to want to ruin things for us (how many home games before the locks on the toilets are broken again, how many fines will we get for smoke bombs etc).

Time will tell on this, things will never change overnight with our resources but incremental changes should be acknowledged and will make a difference if we give them a chance.
I think your view is somewhat simplistic and may I suggest naive.

Black and Amber is the clubs traditional colours, naturally the shirts should reflect this. The change of shirt material has been forced due to the poor quality. The new suppliers are basically the old suppliers under a new name.

Fitting new toilet locks is hardly a game changer.

What is a concern, and needs to be addressed is why support groups, supporters, sponsors ex directors, players and staff feel so disenfranchised and feel unable to cintinue supporting the club as in the past due to the current administration.

The clubs commercial/marketing department needs a whole revamp. The lack of publicity/promotion to matches - especially the u16/19s - hospitality, other events etc is sadly lacking.
Any business should welcome well intended, constructive criticism. Those views need to be taken onboard.
I have a screenshot of last year's seating ticket plan. When compared to this years, sales appear to be well down.
Fans are voting with their feet, and attendances are falling.
Hopefully the powers that be can address legitimate concerns and reverse falling attendances. However there has to be a will to do so, something which sadly appears to be in short supply.
Thanks for your feedback

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Re: Cas Ground

Post by Mysterio » 04 Nov 2019, 11:58

(Barely) arguably, THE single most important aspect of performance a club/business can focus upon, especially in ‘down time’ , is all forms of complaints and constructive feedback.

It is there that the secrets to improvement live!

Do we have someone doing that?

Clearly Not.

Point made.
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Re: Cas Ground

Post by mdean » 04 Nov 2019, 12:18

I strongly feel that we look at point issues as consumers, that the whole, end to end is where senior managers earn their money, I certainly wouldn't in my own work get away without looking up and out as well as down and in.

If I was a betting man, I would suggest that we couldn't hold up an ATV split for a match day supporter, season ticket and walk up. Similar in the shops or have a target for this. Most retail business are based on this - you only have 2 things you can influence, footfall and ATV - obvious really, how many and how much.
Experience is all personal, this thread demonstrates the fact perfectly, but you have to be able to give people what they want and people differ.
I'd personally have a target on average wait times and first request fulfilment within all our touch points. I'd have a wrap around that on all returns and all people who didn't get what they wanted. It is so hard to build from the bottom, but unless you do then I think you are putting lipstick on a pig.
I am not advocating we go this far, but anyone who has been to Disney for example will know, prices are eye watering, you queue for ages, in any context this would seem disappointing, but end to end, every single person is tuned in to their responsibility about their part in YOUR personal experience. So it works, that is a bit of an extreme example to make the point.

It isn't just Cas, coming up from the facilities conversation for a minute to the overall and end to end, the strategy of engagement is so hard in a competitive leisure market. Most shopping centres for example in the new world prosper not solely because of their shops per se, but their attraction as a venue. If you get people there and connected emotionally, they will spend money - if you don't, they don't.

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Re: Cas Ground

Post by Frankas » 04 Nov 2019, 13:12

Bish bash, if the spelling mistakes drive you mad Don't bother coming on the site. Not everyone can be has educated in the English language has you seem to be, some suffer from dyslexia, others like me have head and brain injuries, and if that upsets you, it's you with the problem not the ones who struggle with grammar, I pity you.

Has for signed shirts, I was 60 last month, my cousin went down the lane, asked if they could sign the shirt they bought, and lo and behold every team member and the coaching staff signed the shirt.
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Re: Cas Ground

Post by tigerfeat » 04 Nov 2019, 13:20

You only have to go down half a hour before the gates open and the players as there walking from there cars to the gate they go through will sign anything stop for photos whatever you want
The measure of who we are is what we do with what we have
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Re: Cas Ground

Post by Nobody » 04 Nov 2019, 13:39

tigerfeat wrote: 04 Nov 2019, 13:20 You only have to go down half a hour before the gates open and the players as there walking from there cars to the gate they go through will sign anything stop for photos whatever you want
Bought a ball from shop asked at ground if could get players to sign it for birthday present, they did it no problem. Had players sign shirts when asked individually and also photos taken. Never once been told no.
🐯 COYF!

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Re: Cas Ground

Post by Oldcasman » 04 Nov 2019, 13:55

johnboy wrote: 04 Nov 2019, 09:22
SREGITSAC wrote: 04 Nov 2019, 03:05 One thing I’ve seen this off season is that the club do listen to the fans, it might not always seem that way but so far:
- they’ve created an amber shirt due to fan feedback
- they are trialling a new shirt material on the away shirt due to fan feedback and will see how we react for future years
- they have created their own brand to gain more control over design of products
- they’ve renovated the Tiger bar
- they’re doing work on the toilets this off season (not sure how much but the feedback re locks etc has clearly got through to someone)
- they are setting up a fans steering group from Jan to increase engagement and improve the feedback loop
- they do a “ask me anything” type newsletter every 4 months to answer any burning questions you may have
- a lot of the content of interviews is aimed at the comments fans are making on here and social media

Whilst in the ideal world everything would be perfect, we a) seem to support a team in a town where people want to know the minute detail of everything b) we have finite resources and c) we have fans that do seem to want to ruin things for us (how many home games before the locks on the toilets are broken again, how many fines will we get for smoke bombs etc).

Time will tell on this, things will never change overnight with our resources but incremental changes should be acknowledged and will make a difference if we give them a chance.
And they have got a drummer (don't forget that!)
And that is why I will not be attending I don t see why one person can spoil a game by continuous drumming at the game, personally I would ban it at all clubs.

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Re: Cas Ground

Post by yorky » 04 Nov 2019, 14:59

And that is why I will not be attending I don t see why one person can spoil a game by continuous drumming at the game, personally I would ban it at all clubs.
well the televised matches at headingly are unwatchable & the idiots at sky dont seem to have the brains to move the pitch side microphone away from the in idiots in the stand at least at cas the drum doesn't drown out the commentary

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Re: Cas Ground

Post by castigers2010 » 04 Nov 2019, 18:11

Oldcasman wrote: 04 Nov 2019, 13:55
johnboy wrote: 04 Nov 2019, 09:22
SREGITSAC wrote: 04 Nov 2019, 03:05 One thing I’ve seen this off season is that the club do listen to the fans, it might not always seem that way but so far:
- they’ve created an amber shirt due to fan feedback
- they are trialling a new shirt material on the away shirt due to fan feedback and will see how we react for future years
- they have created their own brand to gain more control over design of products
- they’ve renovated the Tiger bar
- they’re doing work on the toilets this off season (not sure how much but the feedback re locks etc has clearly got through to someone)
- they are setting up a fans steering group from Jan to increase engagement and improve the feedback loop
- they do a “ask me anything” type newsletter every 4 months to answer any burning questions you may have
- a lot of the content of interviews is aimed at the comments fans are making on here and social media

Whilst in the ideal world everything would be perfect, we a) seem to support a team in a town where people want to know the minute detail of everything b) we have finite resources and c) we have fans that do seem to want to ruin things for us (how many home games before the locks on the toilets are broken again, how many fines will we get for smoke bombs etc).

Time will tell on this, things will never change overnight with our resources but incremental changes should be acknowledged and will make a difference if we give them a chance.
And they have got a drummer (don't forget that!)
And that is why I will not be attending I don t see why one person can spoil a game by continuous drumming at the game, personally I would ban it at all clubs.
That’s also what’s been the final straw for me. While ever Cas allow a drum in the ground I won’t be attending. I turn a blind eye to the toilets and to the obstructed view in the main stand but I can’t ignore someone banging a drum constantly for a whole match.

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Re: Cas Ground

Post by braytontiger » 04 Nov 2019, 18:59

castigers2010 wrote: 04 Nov 2019, 18:11
Oldcasman wrote: 04 Nov 2019, 13:55
johnboy wrote: 04 Nov 2019, 09:22
SREGITSAC wrote: 04 Nov 2019, 03:05 One thing I’ve seen this off season is that the club do listen to the fans, it might not always seem that way but so far:
- they’ve created an amber shirt due to fan feedback
- they are trialling a new shirt material on the away shirt due to fan feedback and will see how we react for future years
- they have created their own brand to gain more control over design of products
- they’ve renovated the Tiger bar
- they’re doing work on the toilets this off season (not sure how much but the feedback re locks etc has clearly got through to someone)
- they are setting up a fans steering group from Jan to increase engagement and improve the feedback loop
- they do a “ask me anything” type newsletter every 4 months to answer any burning questions you may have
- a lot of the content of interviews is aimed at the comments fans are making on here and social media

Whilst in the ideal world everything would be perfect, we a) seem to support a team in a town where people want to know the minute detail of everything b) we have finite resources and c) we have fans that do seem to want to ruin things for us (how many home games before the locks on the toilets are broken again, how many fines will we get for smoke bombs etc).

Time will tell on this, things will never change overnight with our resources but incremental changes should be acknowledged and will make a difference if we give them a chance.
And they have got a drummer (don't forget that!)
And that is why I will not be attending I don t see why one person can spoil a game by continuous drumming at the game, personally I would ban it at all clubs.
That’s also what’s been the final straw for me. While ever Cas allow a drum in the ground I won’t be attending. I turn a blind eye to the toilets and to the obstructed view in the main stand but I can’t ignore someone banging a drum constantly for a whole match.
You want to try living with tinnitus. The drumming is constant.
On a serious note I love the cas ground it’s a great place to watch a game of rugby imo still the best view in the league. That said I can see it’s serious failings and the desperate need for better facilities, I think the majority of us can tolerate how things are with a new stadium on the horizon. The problem been how much longer do we have to wait, the longer it drags on the more people become frustrated with the current ground.
As much as it’s easy to be critical of the current board you also have to sympathise as you can’t polish a [REMOVED]. Other than bulldozers flattening the ground and starting again no amount of odd jobs is going to make it any better.

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Re: Cas Ground

Post by Bish Bash » 04 Nov 2019, 22:19

mdean wrote: 04 Nov 2019, 11:17 Its interesting as a discussion, I am not interested in people and individuals, I don't know them or care to.

Personally, I live away from the area and am with someone that 4 years ago had no knowledge at all the RL existed.
Over the years, watching Cas on TV and things, we have long had the conversation about "we should go watch Cas" and although when I go, I am seduced by memories and nostalgia. For my Mrs consuming it like a customer, without my nostalgic memories, I have chosen to synchronise in with other travels and go to other stadia and away games - I simply couldn't in all good faith ask my Mrs to go to the loo there, or my kids. Or explain why some of the things are as they are for the pinnacle of a sport on TV.
On having this conversation with my Mrs, she then adds, legitimately - so we will go Corp Hosp - lucky enough to do this a lot to many sports, Club RU, football and Tennis - and again I have to explain that it is not what she is expecting.

If I still lived locally, would I go - sure I would, but in it's current guise and price point it won't attract new and younger people to it sustainably in my opinion. Others are dyed in the wool and that's great too, but for non-traditional people not born in to it, I don't think it is an enticing proposition.
That’s exactly the point I was trying to make. I love the club but I feel we being treated disrespectfully. How long has the new ground been promised? I got my brick receipt from 10 years ago in my drawer. Sad thing is I know I will never see the actual brick. The ground will never happen in my view, fans have been fobbed off with Nirvana is coming for too long. I’d do the same by the way!

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Re: Cas Ground

Post by Bish Bash » 04 Nov 2019, 22:23

Balboa1 wrote: 03 Nov 2019, 22:17 Too many buisness men on ere
Is that a bad thing? Actually there is quite a lot of experienced business men on here who know that you can’t take your supporters/customers for granted otherwise you go out of business. I don’t know about you but I don’t want to see Cas turning into Bradford, Leigh, Wakefield, Widnes etc....quite a theme here in RL

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Re: Cas Ground

Post by lurcher » 05 Nov 2019, 00:25

Casmania wrote: 04 Nov 2019, 09:13
SREGITSAC wrote: 04 Nov 2019, 03:05 One thing I’ve seen this off season is that the club do listen to the fans, it might not always seem that way but so far:
- they’ve created an amber shirt due to fan feedback
- they are trialling a new shirt material on the away shirt due to fan feedback and will see how we react for future years
- they have created their own brand to gain more control over design of products
- they’ve renovated the Tiger bar
- they’re doing work on the toilets this off season (not sure how much but the feedback re locks etc has clearly got through to someone)
- they are setting up a fans steering group from Jan to increase engagement and improve the feedback loop
- they do a “ask me anything” type newsletter every 4 months to answer any burning questions you may have
- a lot of the content of interviews is aimed at the comments fans are making on here and social media

Whilst in the ideal world everything would be perfect, we a) seem to support a team in a town where people want to know the minute detail of everything b) we have finite resources and c) we have fans that do seem to want to ruin things for us (how many home games before the locks on the toilets are broken again, how many fines will we get for smoke bombs etc).

Time will tell on this, things will never change overnight with our resources but incremental changes should be acknowledged and will make a difference if we give them a chance.

I think your view is somewhat simplistic and may I suggest naive.

Black and Amber is the clubs traditional colours, naturally the shirts should reflect this. The change of shirt material has been forced due to the poor quality. The new suppliers are basically the old suppliers under a new name.

Fitting new toilet locks is hardly a game changer.

What is a concern, and needs to be addressed is why support groups, supporters, sponsors ex directors, players and staff feel so disenfranchised and feel unable to cintinue supporting the club as in the past due to the current administration.

The clubs commercial/marketing department needs a whole revamp. The lack of publicity/promotion to matches - especially the u16/19s - hospitality, other events etc is sadly lacking.
Any business should welcome well intended, constructive criticism. Those views need to be taken onboard.
I have a screenshot of last year's seating ticket plan. When compared to this years, sales appear to be well down.
Fans are voting with their feet, and attendances are falling.
Hopefully the powers that be can address legitimate concerns and reverse falling attendances. However there has to be a will to do so, something which sadly appears to be in short supply.
good shout casmania, i think over the years both you and me have been glass half full fans and were willing to give the club more time but things are starting to wear thin. i don't think i would ever stop attending games but i can see other peoples points of view.
just a word on player accessibility. cas players have always gone out of their way to do their best for fans in all sorts of ways but that doesn't ring true for all clubs.
many years ago my son was lucky enough to be in the wembley curtain raiser when the finalists were wigan and saints. as part of their goody bag (they were very well looked after) they got a miniature stones bitter rugby ball which was supposed to be signed by both teams. he still has the ball which has every wigan players signature including the coaching staff. sadly none of the cas schoolboys got the saints signatures as they wanted £5 per ball to sign them which was a lot of money in 1989.
we haven't got a lot but lets celebrate what we have at our community club.
[/quote]
jo brand is eddie warings love child

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Re: Cas Ground

Post by alftupper » 05 Nov 2019, 08:55

I too have also noticed a big change in tone of Casmania's posts over the last season... very telling.

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