Fixture change.

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Re: Fixture change.

Post by Tiger53 » 10 Jul 2018, 23:10

Lofthouse Tiger wrote:I tried to renew our season tickets for this season but was 2 days late due to being away in Australia for 3 weeks. I was not allowed to do this on line either whilst away as I needed to “Sign a form” in the shop.

The reason they gave me was that all the “Forms” had to be processed so the first payment could be taken in January, this was very early December when I tried. I offered to pay the first payment there and then so they had no need to process it. The shop people all refused to do this.

Mark Grattan was in the shop listening to all this and he also refused my application as it was “After the deadline”.

My family of 4 have been to 1 match together all season and I have been to 2 others, one of those was a freebie. We have not spent any money on food, drinks, golden gamble or merchandise either.

When I asked if they were ok with losing 4 regulars MG said “We are 12% up on sales so we aren’t losing anything”.

Having had season tickets for years, we no longer have them. I won’t be buying season tickets next season either.
A ridiculous response. Customer care training is needed then for staff, they need to realise that it is at least 20x more difficult to attract a new customer than it is to retain an existing one.

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Re: Fixture change.

Post by Tigerwood posse » 10 Jul 2018, 23:42

Gratton is a vile character, I’ve had similar dealings with him myself.

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Re: Fixture change.

Post by steadygetyerboots-on » 11 Jul 2018, 10:10

Tigerwood posse wrote:Gratton is a vile character, I’ve had similar dealings with him myself.
So has SG
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Re: Fixture change.

Post by Lofthouse Tiger » 11 Jul 2018, 12:11

Do you think the people that”Run the club” know what some fans think? Do you think it would make a difference if they did?

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Re: Fixture change.

Post by HuddsTigers » 11 Jul 2018, 12:58

I think they would do what's best in the interests of the club, as much as we may disagree on aspects of decision-making or etiquette from a fan point of view, and from a business point of view.

At the end of the day, if they do something for one, they have to do it to everyone and it sets an unfair precedent for those that have met the deadline and scrimped and saved to do so. There's also probably a reason they can't accept cash there and then (I have no experience of direct debit/finance) but I would assume it's to keep a paper trail of payments.

None of us were there on that day so we have no reason to dispute your account of events but there's probably a reason why, even if it wasn't delivered in the best way or conveyed appropriately. Either way, it's probably something both parties need to discuss face-to-face and resolve and I'd hope the club would extend that opportunity to discuss with you.
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Re: Fixture change.

Post by Lofthouse Tiger » 11 Jul 2018, 13:27

There was no real reason, apart from the date I went to see if I could renew, that they couldn’t have said ok under the circumstances and just let me, or anyone else for that matter, renew my tickets. To add 1 more form to the others would not cause any issues/problems for the club.

There has been occasions in the past where the deadline has been extended so it can’t cause that many problems.

As it stands my calculations mean they are 4 regular fans down, £750 down in tickets/ gate receipts, 3 new shirts not sold plus whatever in food/drinks and then golden gamble. Well over a £1000 in total. I would probably have done the TV subscription as well so it adds up. That will now mean from now on I/We will pick our games and I won’t be spending £100 a game when it’s on Sky.

Add to this the fans that are talking about not renewing because of the checking of tickets/I’d then it is quite a loss to the club.

How can that be “In the best interests of the club” as you call it Hudds? It’s ok banging on about a 12% increase but if you lose other customers then it must reduce any profit from increases in sales.


I wil not be buying season tickets again next season either because of this. Had the club been in the modern world this situation could have been avoided with sales over the phone or on the internet.

The club could quite easily offer to renew season tickets using existing details presuming they haven’t changed with a deadline to opt out. Many companies do this. Pen and paper is very caveman era. You can buy match tickets and other merchandise on line, why are season tickets exempt?

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Re: Fixture change.

Post by cogito ergo sum » 11 Jul 2018, 22:37

Can't understand why fans would not renew because they check tickets?
Do we know of any other club in any code which allows free movement of a season ticket?
The club is a business, not a charity.

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Re: Fixture change.

Post by SREGITSAC » 12 Jul 2018, 02:06

“The club could quite easily offer to renew season tickets using existing details presuming they haven’t changed with a deadline to opt out. Many companies do this. Pen and paper is very caveman era. You can buy match tickets and other merchandise on line, why are season tickets exempt?”

No they could not (this is somewhat different to an insurance policy or rolling contract) they cannot store payment details and assume consent on using them for renewals on an opt out basis. Companies cannot even market on assumed consent so why you think they can take £750 without explicit consent is beyond me. There would be hell on if someone “missed” the deadline to opt out and dispite there being an 11 week window (11th sept - 25th Nov was last years) to renew at last years prices and on DD no doubt some people would still manage it.

The implications of missing the deadline (by more than 2 days if it was December) will be on the DD scheduling and paying one month upfront won’t have helped as DD mandates have a set schedule and take the banks some time to process. It would have perhaps helped if they explained this but I suspect it wouldn’t have made you any happier and I also hazard a guess that none of the folk in store that day have the knowledge of financial services to go into this detail.

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Re: Fixture change.

Post by Tamworth Tiger » 12 Jul 2018, 07:01

cogito ergo sum wrote:Can't understand why fans would not renew because they check tickets?
Do we know of any other club in any code which allows free movement of a season ticket?
The club is a business, not a charity.
Yes Leicester Tigers allow it and will even broker it for a small fee
Some organisations buy tickets in the name of their organisation/company so that any nominee can use it.
If you buy tickets for individual matches at Cas and then let someone else have them no one knows who bought them so why penalise your core customers? The reality is that the checks are only likely to catch people abusing concessions which is fair enough or men using women’s tickets or vice versa which is probably sexist
Also I’m not a charity either

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Re: Fixture change.

Post by gateman » 12 Jul 2018, 07:27

in previous years i know for a fact that some Wigan fans were buying concesion tickets from therir own clubs to gain entry to CAS i meet up with some of them before our home matches, i brought it to the notice of the club sugesting differant colour tickets to eliminate this, to my knolege this as not been implemented, Fixture change i am still a bit miffed but we have to do what our paymasters say

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Re: Fixture change.

Post by Tamworth Tiger » 12 Jul 2018, 07:31

Sorry paymasters are the ones who pay. That’s us

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Re: Fixture change.

Post by gateman » 12 Jul 2018, 07:38

Tamworth Tiger wrote:Sorry paymasters are the ones who pay. That’s us
when as SKY been sorry to upset the fans that go through the turnstyles its them that dictate the fixtures being shown whilst they are pumping their millions of pounds into our sport i am sorry to say thats how its going to be

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Re: Fixture change.

Post by Tamworth Tiger » 12 Jul 2018, 07:49

I understand that. My whole point if you go back to my original post was that the club for the first time in my 60 years supporting them are making matters worse with a pointless bureaucratic approach which costs them money and is almost certainly discriminatory too

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Re: Fixture change.

Post by HuddsTigers » 12 Jul 2018, 08:12

How is it discriminatory if they are applying it to everyone regardless of age or gender?
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Re: Fixture change.

Post by Tamworth Tiger » 12 Jul 2018, 09:52

Because the way that they are doing it seems to involve looking at people and making a value judgment on age and sex rather than identity.The example the steward gave was stopping a man using his wife’s card. I am sure that if his wife’s sister had been using it they wouldn’t have spotted there was an issue.
I could go on but I’m bored now. They are using a sledgehammer to crack a non existent nut and when we have a bad season they won’t be so arrogant and dismissive of the lost season ticket holders who along with Sky helped to pay their wages
Please bear in mind that I support the club through thick and thin on this forum but they have really cheesed me off this time

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Re: Fixture change.

Post by HuddsTigers » 12 Jul 2018, 10:03

I agree that it’s a problem you can never solve without some kind of biometric/fingerprint technology.

That being said, I’m still not convinced it would be discrimination when you agree to terms and conditions upon purchasing a ST and the ground regulations, and when said person’s are trying to gain access that they themselves haven’t paid for. It’s a misuse. The club is almost certainly allowed to prevent access to anyone they feel is breaking such regulations. That a few people may game the system doesn’t make it discriminatory.

As such, I don’t think it was ever a way of preventing it - just minimising it. The club has lost a lot of money through circulation of fake and counterfeit paper tickets before and so cards were introduced to combat that.
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Re: Fixture change.

Post by Tamworth Tiger » 12 Jul 2018, 10:15

We aren’t going to agree on the discrimination issue and you might be right but I doubt it
The real point I am making is that if people like me and others on this forum from what has been said stop getting season tickets the club will not only lose revenue in the good times but will have lost people who have supported through thick and thin in the bad times and won’t be there when the bad times come again
Why the club wants to encourage empty seats in the stand is absolutely beyond me. If you want to defend it, fine.

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Re: Fixture change.

Post by old cas lass » 12 Jul 2018, 10:24

What would the problem be for instance as an example.
I have a season ticket, for one reason or another I can’t go to a game, due to maybe illness or christening or any other reason.
But my husband says I’ll go on your season ticket, save wasting a game and the club don’t lose a body.
What is the problem with that.

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Re: Fixture change.

Post by cogito ergo sum » 12 Jul 2018, 10:35

I suppose what we are debating is club rules. The stewards are enforcing those rules, which in effect are terms and conditions which we legally agree to when we enter into a contract, which is the purchase of the season ticket.
If we think the rules need to change, then lobby the club.
I have looked at the Leicester Tigers website, and they do allow transfer of tickets as Tamworth says, but it has to be organised, not simply handed over. Maybe our club should do the same, but currently don't, so if they say we may have to provide id, they have a right to ask.
My wife used to have a blue badge. Traffic Wardens had a right to request id to ensure proper use, which I can't disagree with.

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Re: Fixture change.

Post by tigerfeat » 12 Jul 2018, 10:46

I sometimes think the world as gone mad I can't remember last time I missed a home match but if I woke up badly on day of game id ask next door neighbour if he fancied going to match why common sense can't prevail God only knows
The measure of who we are is what we do with what we have
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